Returns & Exchanges Policy – LionessWomens.com
1. Returns Window
You have 30 days from the delivery date to return eligible items. All products must be in original condition with tags attached and unworn.
2. How to Return
- Visit LionessWomens.com/returns
- Enter your order number and email
- Select items for return and reason
- Print prepaid return label (US only)
- Ship items within 7 days of request
3. Refund Processing
- Refunds issued within 5-10 business days
- Original shipping fees non-refundable
- Refund method matches original payment
- Store credit available upon request
4. Return Conditions
Items must:
- Be in resalable condition
- Have original packaging
- Include all tags and labels
- Not show signs of wear or alteration
5. Non-Returnable Items
- Swimwear (if hygiene liner removed)
- Bodysuits (if hygiene strip removed)
- Final sale items (marked as such)
- Gift cards and packaging
6. Exchanges
We offer:
- Free size exchanges (US only)
- Style exchanges via return/repurchase
- Expedited processing for exchanges
7. International Returns
- Customer pays return shipping
- Duties/taxes non-refundable
- Must use tracked shipping method
8. Damaged Items
For defective merchandise:
- Contact us within 72 hours
- Provide photos of issue
- We cover return shipping
- Receive replacement or refund
9. Return Shipping
- US returns: prepaid label $7.95 deduction
- International: customer pays shipping
- Lost returns not our responsibility
10. Store Credit
- Issued immediately via email
- Never expires
- Can be combined with promotions
11. Policy Updates
We reserve the right to modify this policy. Current version always applies.
Last updated: [Month/Year]